This page is Netac's RMA service guide for you. If you would like authorization to submit an RMA, please follow this guide line. 1. Self check:(Over 50% claimed fault can be fixed easily) A.) Please check the manual on our website, http://www.netac.com to double check the failure symptoms you are facing. B.) Please check if there is any latest update of software or firmware to your product, especially format tools. C.) If you didn’t purchase directly from Netac, please return the goods to the vendor where you purchased from for repairing or replacement. ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAUTHORIZED DISASSEMBLING OF ANY PART OF THE PRODUCTS WILL LEAD TO WARRANTY VOID. By default, the product is only available for personal and office. 2. Obtain RMA (Return to Manufacturer Authorization) number from Netac (Only for Authorized Dealers) A.) We send you a RMA Request Form by Email upon request. B.) Please fill in all related items, like items number, failure symptom, purchase date and invoice number on RMA Request Form, E-mail or Fax back to Netac. C.) Upon receiving the filled RMA Request Form, we will check the form and warranty period. A RMA number will be issued within 2 working days. D.) Any RMA number is only valid for 14 days, other than that a new application needs to be filled again. ANY RETURN WITHOUT PRE-APPROVED RMA NUMBER WILL BE REJECTED OR DELAYED. IT IS A MUST-HAVE FOR ALL RETURN OR REPAIRING OR EXCHANGE OR MISSING ISSUES. 3. How to send the defective product(s) to Netac. The "Netac RMA Request Form" must NOT be enclosed in the RMA package sent to Netac, but the RMA number is REQUIRED to be written on the top of the box when you send it/them back. The defective product(s) sent to Netac without RMA number will NOT be received, repaired and/or returned. A). Netac doesn't accept any collect shipment. All RMA shipment must be prepaid B). Don’t make any shipment until having the Shipping Instruction from Netac. Please ask further advice from Netac Customer Service Dept. as bellow before you send out the defective products. 4. Contact information: E-mail: rma@netac.com Contact: Byele Yu, Alick Liu (Customer Service Dept.) Contact phone: +86-755-26727573, 26994767 Company line: +86-755-26727800 Fax: +86-755-26727610 Business hour: 08:30 - 17:40 Beijing Time, Mon.- Fri.