Warranty Policy
Netac Technology Co., Ltd.(hereafter called “Netac”) warrants that all Netac products are warranted and tested to be free from defects in material and workmanship. During the warranty period, should your Netac product(s) fail under normal use in the recommended environment due to improper material or workmanship, Netac will provide service according to the following terms and conditions.
Warranty Period
| Duration of Warranty | ||
| Product | Model | Warranty Period |
| DRAM Module | All Series | Lifetime |
| SSD | N930E PRO, N930ES, N535N, N5M, SA500 N535S, N600S, N950E PRO NV2000, NV3000, NV3000 RGB NV5000, NV5000-t, NV5000-N NV7000, NV7000-t, NV7000-Q | 3 or 5-year or TBW (*whichever occurs first) |
| Portable SSD | Z7S, Z9, Z-Slim, ZX, Z6S Z11, ZX10, ZX20, ZX20L | 3 or 5-year |
| USB Flash Disk | US5, U505, U182, U116, U185 U197, U278, U352, U275, U351, U326 U652, U785C, U782C, U336, U628, U389 ... | 5-year |
| Memory Card | CF2000, P600 P500 Extreme Pro, P500 Standard ... | 3 or 5-year |
| Portable HDD | K338, K330, K331, K390 | 2-year |
| Peripheral Product | All Series | 1-year |
TBW(Total Bytes Written)of Netac SSD
| Model Name | N535S,N600S,N535N,N5M | N950E Pro | N930E PRO, N930ES |
| TBW | 60GB/64GB-35TB 120GB/128GB-70TB 240GB/256GB-140TB 480GB/500GB/512GB-280TB 960GB/1TB-560TB |
250GB-200TB 500GB-400TB 1TB-800TB 2TB-1600TB |
128GB-75TB 256GB-150TB 512GB-300TB 1TB-600TB |
Note: The above TBW is applicable for average consumer usage.
For special applications, please consult us by emailing support@netac.com.
Warranty Terms
1) Warranty service: If the product was serviced or replaced within the warranty period, Netac will provide service free of charge, or you will receive a replacement of your product.
2) Service method: You may return the defective product to your original point of purchase, or the authorized Netac dealer or distributor from which you purchased the Netac product. Please check their return policy before returning the product. Generally, proof of purchase, product model number, and serial number (if applicable) with a detailed failure description is required.
Definition of Warranty Period
The warranty period of Netac's product starts from the date of purchase, invoices or other proof of the original purchase date must be presented when claiming a warranty. If such document(s) cannot be given, the manufacturing date will be considered the 1st date of warranty.
The Warranty is NOT subject to the following conditions:
1) Without the written permission of Netac, the product is transformed, assembled, disassembled, and repaired;
2) The Product interface of the product has abnormal phenomena like bending and deformation by external force; the product housing is damaged, deformed, etc.;
3) The sticker (if any) on the main product is torn down.
4) Fault or damage due to the use not under the operation manual or the maintenance not under the instructions in the operation instruction;
5) Product damage is caused by force majeure disasters (such as floods, fire, earthquakes, lightning, and typhoon), man-made destruction (such as beat, falling, rupture, and thumping), computer interface fault, human negligence (such as falling into the water, loss and inappropriate storage) or other abnormal reasons;
6) The product is damaged by a computer virus or antivirus;
7) Damage caused by physical or electronic or electromagnetic pressure or interference, instability and misuse of power supply, lightning, static electricity, fire, or other force majeure factors;
8) Damage caused by exposure or storage in the improper environment (including the environment with high temperature, low temperature or high humidity);
9) Damage or loss caused by improper transport and packing while the customer transports the goods to Netac;
10) Fault or damage caused by Netac's products used in R&D, production, or specialized tests.
No-obligation Policy：
1) We will not provide a quality warranty if the product is beyond the scope of the free quality warranty or has expired during the warranty period.
2) The customers shall be responsible for the information saved in the products by themselves. While proposing the quality warranty, customers shall back up the product data in advance, and Netac will not take any liability for the data saved in the products;
3) The products counterfeiting those of Netac Technology Co., Ltd. or the products of manufacturers with infringement act are excluded from the service scope of this service policy. Netac or its authorized service stations is (are) entitled to identify and judge the products with counterfeit or infringement acts and reject the service provision.
Privacy Policy
Respect for the privacy of users is a basic policy of this website. Therefore, for the user's personal registration information, this website will not disclose, edit, or disclose the user's registration information and the non-public content stored on this website, unless this website believes that the disclosure of such information is in the following situations based on good faith necessary:
(1) Comply with relevant laws and regulations, including providing users' personal information on this website when inquiring about relevant state agencies.
(2) Maintain the copyright and trademark rights of Netac Technology.
(3) Maintain user privacy and security in emergencies.
(4) Other circumstances deemed necessary by this website.
Regarding this privacy policy or its implementation, if you wish to request any information or have any questions, you can send us an email at Marketing@netac.com.
