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Warranty Service

  • Categories:Support
  • Time of issue:2021-11-24 08:53:47
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Warranty Policy

Netac Technology Co., Ltd.(hereafter called “Netac”) warrants that all Netac products are warranted and tested to be free from defects in material and workmanship. During the warranty period, should your Netac product(s) fail under normal use in the recommended environment due to improper material or workmanship, Netac will provide service according to the following terms and conditions.

Warranty Period

DRAM Module All Series Life-time
SSD N930E PRO, N930ES, N535N, N5M, SA500 Three Years or TBW
(Whichever occurs first)
N535S, N600S, N950E PRO, NV2000, NV3000, NV3000 RGB, NV5000, NV7000 Five Years or TBW
(Whichever occurs first)
Portable SSD Z7S, Z9, Z-Slim, ZX, ZX20 Three Years
Z11 Five Years
USB Flash Disk U505, U182, U116, U185, U197, U278, U352, U275, U351, U326, U652, U785C, U782C, U336, U628, U389 Five years
Memory Card P500 Extreme Pro, P500 Standard, P305, P302, P600 Five years
Protable HDD K338, K391, K390, K331, K330 Five years
Peripheral Products WH11, WH12, WH21, WH31, WH41, WH51, WH61 Three Years

 

  N930E PRO,N930ES Three years or TBW
(whichever occurs first)
SSD N950E PRO Five years or TBW
(whichever occurs first)
  N535N,N5M,SA500 Three years or TBW
(whichever occurs first)
  NV2000,NV3000,NV3000 RGB,NV5000,NV7000,N535S,N600S Five years or TBW
(whichever occurs first)
DRAM
Module
All Series Life-time
Portable SSD Z7S,Z9,Z-Slim,ZX Three Years
  Z11 Five years
USB Disk U505,U182,U116,U185,U197,U278,U352,U275,U351,U326,U652,U785C,U782C,U336,U628,U389 Five years
Memory Card P500 Extreme Pro,P500 Standard,P305,P302,P600 Five years
Protable HDD K338,K391,K390,K331,K330 Five years
Peripheral Products WH11,WH12,WH21,WH31,WH41 Three Years



TBW(Total Bytes Written)of Netac SSD

Model Name N535S,N600S,N535N,N5M N950E Pro N930E PRO,N930ES
TBW 60GB/64GB-35TB
120GB/128GB-70TB
240GB/256GB-140TB
480GB/1TB-560TB
2TB-1120TB
250GB-200TB
500GB-400TB
1TB-800TB
2TB-1600TB
128GB-75TB
256GB-150TB
512GB-300TB
1TB-600TB

Note: The above TBW is applicable for average consumer usage. 

For special application, please consult us by email support@netac.com.

Warranty Terms
1) Warranty service: If the product was serviced or replaced within the warranty period, Netac will provide service free of charge, or you will receive a replacement of your product.
2) Service method: You may return the defective product to your original point of purchase, or the authorized Netac dealer or distributor from which you purchased the Netac product. 
Please check their return policy prior to returning the product. Generally, a proof of purchase, product model number and serial number (if applicable) with a detailed failure description is required.

 
Definition of Warranty Period
The warranty period of Netac's product starts from the date of purchase of the product, invoices or other proof of the original purchase date must be presented when claiming warranty. If such document(s) cannot be presented, the manufacturing date will be considered as the 1st date of warranty.

 
The Warranty is NOT subject to the following conditions:
1) Without the written permission of Netac, the product is transformed, assembled, disassembled and repaired;
2) The Product interface of the product has abnormal phenomena like bending and deformation by external force; the product housing is damaged, deformed, etc.;
3) The sticker (if any) on the main product is torn down.
4) Fault or damage due to the use not pursuant to the operation manual or the maintenance not pursuant to the instructions in the operation instruction;
5) Product damage is caused by force majeure disasters (such as flood, fire, earthquake, lightning and typhoon), man-made destruction (such as beat, falling, rupture and thumping), computer interface fault, human negligence (such as falling into water, loss and inappropriate storage) or other abnormal reasons;
6) Product is damaged by computer virus or antivirus;
7) Damage caused by physical or electronic or electromagnetic pressure or interference, instability and misuse of power supply, lightning, static electricity, fire or other force majeure factors;
8) Damage caused by exposure or storage in the improper environment (including the environment with high temperature, low temperature or high humidity);
9) Damage or loss caused by improper transport and packing while the goods are transported by the customer to Netac;
10) Fault or damage caused by Netac's products used in R&D, production or specialized test.

 
NO-OBLIGATION POLICY:
1) We will not provide the quality warranty if the product is beyond the scope of free quality warranty or the product is expired from the warranty period.
2) The customers shall be responsible for the information saved in the products by themselves. While proposing the quality warranty, customers shall back up the product data in advance, and Netac will not take any liability for the data saved in the products;
3) The products counterfeiting those of Netac Technology Co., Ltd. or the products of manufacturers with infringement act are excluded in the service scope of this service policy. Netac or its authorized service stations is (are) entitled to identify and judge the products with counterfeit or infringement act, and reject the service provision.

 

Privacy Policy

Respect for the privacy of users is a basic policy of this website. Therefore, for the user's personal registration information, this website will definitely not disclose, edit or disclose the user's registration information and the non-public content stored on this website, unless this website believes that the disclosure of such information is in the following situations on the basis of good faith necessary:

(1) Comply with relevant laws and regulations, including providing users' personal information on this website when inquiring about relevant state agencies.
(2) Maintain the copyright and trademark rights of Netac Technology.
(3) Maintain user privacy and security in emergency situations.
(4) Other circumstances deemed necessary by this website.

Regarding this privacy policy or its implementation, if you wish to request any information or have any questions, you can send us an email at Marketing@netac.com.

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